Refund Policy

Last Updated: October 4, 2025

This Refund Policy outlines the terms and conditions for refunds at AiImageMaker (“we,” “us,” or “our”). By purchasing any product or subscription on our website, you agree to the following refund terms.

1. Refund Eligibility

1.1 Refund Window

• Refund requests must be submitted within 7 calendar days of the purchase date.
• Credits or subscriptions must remain unused in order to qualify for a full refund.
• Refunds will only be issued back to the original payment method.

1.2 Non-Refundable Items

The following purchases are non-refundable:

• Credits or subscriptions that have been partially or fully used (except as outlined below for subscription plans)
• Purchases older than 7 days
• One-time credit packages once delivered

1.3 Subscription Plans (Credit-Based)

• Unused Subscriptions: Subscriptions that have not been used are eligible for a full refund within 7 days of purchase.

• Partially Used Subscriptions: Refunds will be calculated based on the remaining unused credits, according to the formula:

  Refund Amount = (Remaining Credits ÷ Total Credits) × Purchase Price

• The portion of credits that has already been consumed is non-refundable.

📌 Example: If you purchased a subscription with 1000 credits for $20 and used 200 credits, you have 800 credits left. Your refund will be: (800 ÷ 1000) × $20 = $16.

2. Refund Process

To request a refund, please contact us at [email protected] with the following details:

• The email address used for the purchase
• The order number
• The reason for your refund request

3. Processing Time

• Refund requests are typically processed within 5–7 business days.
• You will receive a confirmation email once your refund has been issued.

4. Special Circumstances

4.1 Unauthorized Charges

If you notice unauthorized charges on your account, please contact us immediately. We will assist with:

• Investigating the unauthorized transaction
• Securing your account
• Processing refunds where applicable

4.2 Technical Issues

If technical issues prevent you from accessing or using the service, please contact our support team before requesting a refund. We will first attempt to resolve the issue before processing a refund.

5. Contact Information

For refund requests or questions about this policy, please contact us at:

• Email: [email protected]

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6. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any changes will take effect immediately upon posting on our website.